Frequently Asked Questions

Everything you need to know about shopping at CHIVIQUE.

Shipping & Delivery

How long does delivery take?

Most orders are delivered within 5-8 business days across India. Processing takes 1-2 business days before shipping.

Do you offer free shipping?

Yes! We offer free shipping on all orders above Rs.999. Orders below this amount have a flat shipping fee.

How do I track my order?

You will receive a tracking link via email once your order is shipped. You can also visit our Track Order page or contact us at support@chivique.com with your order number.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, email support@chivique.com with your order ID.

How long does a refund take?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount is credited to your original payment method.

Payments

What payment methods do you accept?

We accept UPI, credit and debit cards (Visa, Mastercard, Rupay), net banking, and Cash on Delivery (COD) for eligible orders.

Is it safe to shop on CHIVIQUE?

Absolutely. Our checkout is SSL-encrypted and all payments are processed through secure, trusted payment gateways. We never store your card details.

Products

Are the products authentic and good quality?

Every product on CHIVIQUE is curated for quality before being listed. We work with verified suppliers and review products thoroughly. If you ever receive something that doesn't meet your expectations, our return policy has you covered.

Still have questions?

Email us at support@chivique.com and we'll get back to you within 24 hours.