Frequently Asked Questions

Everything you need to know about shopping at CHIVIQUE.

Digital products

How do I receive a digital product?

After your payment is successful we email you the download link at the address you used at checkout. This usually takes a few minutes. If it has not arrived within 24 hours, please check your spam folder, then email support@chivique.com with your order number.

Can I get a refund on a digital product?

We do not give automatic refunds for a change of mind once the files have been delivered. We will provide an appropriate remedy if the files did not reach you, are damaged or will not open, are materially different from how we described them, or you were charged twice. Please email support@chivique.com within 7 days of purchase; this is the window we prefer and does not limit your statutory rights. See our Returns & Refund Policy.

What software do I need?

A PDF reader for the guide. The Excel workbook was tested in Microsoft Excel on Windows (desktop). We have not tested Excel for the web, Excel for Mac, Google Sheets or phone apps. The printable worksheets in the PDF need no software.

Shipping & Delivery (physical products)

How long does delivery take?

Most orders are delivered within 5-8 business days across India. Processing takes 1-2 business days before shipping.

Do you offer free shipping?

Yes! We offer free shipping on all orders above Rs.999. Orders below this amount have a flat shipping fee.

How do I track my order?

You will receive a tracking link via email once your order is shipped. You can also visit our Track Order page or contact us at support@chivique.com with your order number.

Returns & Refunds (physical products)

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, email support@chivique.com with your order ID.

How long does a refund take?

We initiate approved refunds within 5-7 business days (for physical items, after we receive and inspect the returned item). The time your bank, card or UPI provider takes to credit the amount depends on that provider.

Payments

What payment methods do you accept?

We accept UPI, credit and debit cards (Visa, Mastercard, Rupay) and net banking. Cash on Delivery (COD) may be available for eligible physical orders only; digital products require online payment.

Is it safe to shop on CHIVIQUE?

Absolutely. Our checkout is SSL-encrypted and all payments are processed through secure, trusted payment gateways. We never store your card details.

Products

Are the products authentic and good quality?

Every product on CHIVIQUE is curated for quality before being listed. If something does not meet what we described, email us and see our Returns & Refund Policy for how we put it right.

Still have questions?

Email us at support@chivique.com and we'll get back to you within 24 to 48 hours (Monday to Saturday).