Returns & Refund Policy
Last updated: May 2026
We want you to love every purchase from CHIVIQUE. If something isn't right, we're here to help.
Return Window
You may return eligible items within 7 days of delivery.
Eligibility
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Not damaged due to customer misuse
The following are not eligible for return: items marked as Final Sale, perishable goods, and personal hygiene products.
How to Initiate a Return
- Email support@chivique.com with your order ID and reason for return.
- Our team will respond within 24 hours with return instructions.
- Pack the item securely and ship it to the address provided.
Refunds
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method. Shipping charges are non-refundable unless the item was defective or incorrect.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please email support@chivique.com within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Contact
Questions? Email us at support@chivique.com. We respond within 24 hours.
