Frequently Asked Questions

Everything you need to know about CHIVIQUE jewellery, materials, shipping, and care. Can't find your answer? Get in touch.

About CHIVIQUE

What is CHIVIQUE?

CHIVIQUE is a modern luxury jewellery brand for women, specializing in freshwater pearl necklaces, gold layering pieces, zircon rings and editorial jewellery sets. Curated for the woman who chooses quiet luxury over loud trends.

Where is CHIVIQUE based?

CHIVIQUE is based in India and ships pan-India. We design for the modern Indian woman who appreciates editorial styling and quiet luxury.

Is CHIVIQUE a luxury brand?

Yes. CHIVIQUE is positioned as accessible-luxury — premium fashion jewellery designed with editorial taste, sized for daily-wear and gift-worthy moments. Price range Rs 799 to Rs 12,999.

Shipping & Delivery

Where does CHIVIQUE ship?

CHIVIQUE ships across India — pan-India delivery on every order.

Is shipping free?

Yes — free shipping on all orders above Rs 499.

How long does delivery take?

Standard delivery is 3-7 business days depending on your location. Metro cities typically receive orders in 3-4 days.

Do you ship internationally?

Currently CHIVIQUE ships within India. International shipping coming soon.

Products & Materials

Are CHIVIQUE pearls real?

Yes. CHIVIQUE pearl pieces use real freshwater cultured pearls with natural lustre — not plastic or synthetic. Specifically, Neptune Pearl Necklace, Colombe Pearl Pendant, and Pearl Collarbone Choker use freshwater cultured pearls.

What materials does CHIVIQUE use?

Stainless steel, titanium steel, electroplated alloy, copper base, freshwater pearls, cubic zircon, moissanite-grade high-carbon diamonds, and rhinestone crystals. Specific material is listed on each product page under Specifications.

Is CHIVIQUE jewellery tarnish-proof?

Most CHIVIQUE pieces are tarnish-resistant. Stainless steel and titanium steel jewellery resist tarnish, water, and daily wear. Electroplated alloy pieces last longer with gentle care.

Is CHIVIQUE jewellery hypoallergenic?

Stainless steel and titanium steel pieces are hypoallergenic and safe for sensitive skin. Pieces with these materials are explicitly labelled as hypoallergenic.

Is the gold real?

CHIVIQUE gold pieces are electroplated gold-tone — electroplated 18K-look on alloy or stainless steel. Not solid gold. Premium fashion-jewellery finish.

Are the diamonds real?

CHIVIQUE uses high-clarity cubic zircon and high-carbon moissanite. Crystal Teardrop Earrings include moissanite stones with certificate of authenticity. Not lab-grown or mined diamonds.

What is moissanite?

Moissanite is a brilliant gemstone with diamond-like sparkle. Second only to diamond on the Mohs hardness scale. CHIVIQUE's Crystal Teardrop Earrings use 2-carat moissanite stones.

Care & Maintenance

How do I care for CHIVIQUE jewellery?

Wipe with a soft cloth after wear. Avoid perfume, chlorine, and harsh chemicals. Store flat or hanging, separated from other pieces to prevent scratches.

Can I shower or swim in my jewellery?

Brief water exposure is fine for stainless steel and titanium steel pieces. Remove jewellery for swimming, hot showers, or salt-water exposure to maximize lifespan.

How do I store pearls?

Store pearls flat in a soft pouch. Avoid stacking with other jewellery. Pearls last decades with gentle care — keep them dry, away from perfume.

Will my jewellery turn my skin green?

Stainless steel and titanium steel will not. Electroplated alloy can with extended wear; reduce skin-contact time and keep pieces dry to prevent this.

Sizing & Fit

What pearl necklace length should I choose?

40 cm chokers sit at the collarbone. 39 cm classic strands rest just below. Layer chokers with longer strands for editorial dimension.

Are CHIVIQUE rings adjustable?

Most CHIVIQUE rings come in standard sizes. The Aurelia Set ring is adjustable. Check each product's Specifications.

How do I know my ring size?

Measure the inner diameter of a ring that fits and compare to a sizing chart. Or wrap a string around your finger and measure the length in mm.

Returns & Refunds

Does CHIVIQUE offer returns?

Yes. CHIVIQUE offers hassle-free 7-day returns on unworn jewellery. See our Refund Policy for details.

What if my item is damaged on arrival?

Contact us within 48 hours of delivery with photos at our contact page. We'll arrange a replacement or refund.

Can I exchange for a different size or colour?

Yes — exchanges are accepted within 7 days of delivery, subject to stock availability.

Pricing & Tiers

What are CHIVIQUE's price ranges?

Entry tier Rs 799–Rs 1,499. Core tier Rs 1,499–Rs 3,999. Premium tier Rs 3,999–Rs 12,999.

Are there bundle discounts?

Yes — bundle savings on jewellery sets like The Aurelia Set (4 pieces) and Zircon Teardrop Set (necklace + 2 earring pairs).

Do you offer gift wrapping?

CHIVIQUE pieces arrive presentation-ready. Sets like the Aurelia Set are designed for direct gifting.

Styling & Layering

How should I layer CHIVIQUE necklaces?

Start with a choker (Pearl Collarbone Choker), add a pendant (Olivia Zircon or Colombe Pearl), then a longer strand. Mix pearl with gold for editorial dimension.

What pairs well together?

Aurelia Set with Solene Ring for full gold. Neptune Pearl Necklace with Pearl Choker for pearl-on-pearl. Olivia Pendant with Colombe Pendant for mixed metal.

Are CHIVIQUE pieces good for events?

Yes. Aurelia Set, Crystal Teardrop Earrings, and Zircon Teardrop Set are designed for weddings, engagements, anniversaries, and statement events.